Aaq999 Privacy Policy — Our Commitment to Protecting Your Information

1Introduction

Aaq999 (https://aaq999.pro) is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains what information aaq999 collects, why we collect it, and how that information is used and kept secure.

By using our website or mobile app, you are considered to have fully agreed to this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using aaq999's services.

This policy is part of aaq999's Terms and Conditionsread alongside it to better understand how committed we are to protecting your interests.

2What Information We Collect

Aaq999 only collects information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against our policy. Below is a detailed breakdown of what information we collect and under what circumstances.

Information collected at registration:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential Address (including division and country)
• Username & password (stored in encrypted form)
• Preferred Currency & Language

Information collected during KYC verification:

• Copy of National ID (NID) or Passport
• Proof of Current Address (utility bill or bank statement)
• Selfie photo (for identity verification)

Information collected automatically while using the platform:

• IP address and device type
• Browser type & operating system
• Login time & location data
• Gaming Activity Logs & Transaction History
• Cookie and session information

3How We Use Your Information

Aaq999 uses your personal information only for specific, legitimate purposes. We never use your data for undefined or unrelated activities. The primary use cases are:

• Account management: To create, verify, and secure your account.
• Transaction Processing: To ensure deposit and withdrawal requests are processed correctly.
• Customer Service: To resolve any issue or question you have quickly and efficiently.
• Ensuring Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Personalized Experience: To show you relevant games and offers based on your gaming preferences.
• Legal compliance: To comply with applicable laws and regulatory authority guidelines.
• Service Improvement: To analyze user experience and improve the platform.
• Promotions & Offers: To keep you informed about relevant bonuses and promotions, subject to your consent.

4When We Share Your Information

Aaq999 never sells your personal information and does not share it with any third party without authorization. However, there are specific circumstances where sharing information may be necessary:

• Payment Processors: Only the minimum necessary information is shared with payment partners such as Mobile Banking, Nagad, Rocket, or banks to complete transactions.
• Technology Partners: Server hosting, cybersecurity, and analytics providers operate under contractual confidentiality agreements.
• Legal obligations: Information may be disclosed when required by government authorities or court order.
• Fraud Prevention: In cases of serious fraud, the relevant regulatory authorities may be notified.

All third parties working with aaq999 are required to comply with our strict data protection agreements. They are not permitted to use your information for their own purposes.

5Cookies & Tracking Technologies

Aaq999 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of cookies used by aaq999:

• Essential cookies: These are required for login sessions and security. Without them, the platform will not function properly.
• Performance Cookies: Used to analyze which parts of the site see the most traffic and to improve the quality of our services.
• Functionality Cookies: Helps remember your language, currency, and other preferences.
• Analytics Cookies: Used to understand user behavior and personalize the gaming experience.

You can disable cookies at any time by adjusting your browser settings. However, disabling certain cookies may affect the availability of some platform features.

6Data Security Measures

Aaq999 follows industry-standard technology and processes to protect your personal information. The core pillars of our security framework are:

• 256-bit SSL/TLS Encryption: Every data transmission is fully encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Firewall & DDoS Protection: Fully protected against server attacks.
• Automated Fraud Detection: Unusual activity is detected and flagged immediately.
• Staff training: All aaq999 staff receive regular training on data protection.

7Your Data Rights

Every aaq999 member has certain fundamental rights regarding their own information. We fully respect these rights and make every effort to fulfill any request in a timely manner.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Data Portability: You can request a copy of your information in a standard, portable format.
• Right to object: You may object to your data being used for specific purposes.

To exercise any of these rights, please contact our support team. We generally respond to requests within 30 business days. Please note that due to legal obligations, we may be required to retain certain information for a specified period.

8How Long Your Data Is Retained

Aaq999 retains your information only for as long as necessary. All required data is kept while your account remains active. After account closure, certain information may be retained for the following reasons:

• Legal obligations: Financial transaction records are typically retained for 5 to 7 years.
• Dispute Resolution: Until any ongoing claim or dispute has been fully resolved.
• Fraud Prevention: Limited data may be retained to prevent re-registration.
• Regulatory Requirements: Certain data must be retained in accordance with licensing authority requirements.

Once the required retention period has passed, your data is securely and permanently deleted so it cannot be recovered by anyone.

9Protection of Minors

Aaq999 is intended for individuals aged 18 and above only. We do not knowingly collect or store information from anyone under the age of 18.

We verify date of birth at registration to ensure this. If we become aware that a minor's information has entered our system for any reason, that account and all associated data will be immediately suspended and deleted.

10Privacy Policy Updates

Aaq999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A clear notice published on the website.
• Sending notifications to the registered email address.
• Displaying pop-ups or banners at login.

If you continue using aaq999 after any changes take effect, you will be considered to have accepted the updated Privacy Policy. We recommend reading the new policy carefully before it comes into effect.

The current version of this policy is January 1, 2026 Effective from this date.